Key findings

• A total of 8,490 individuals were treated within gambling services (who report to the Data Reporting Framework (DRF)) in Great Britain within 2020/21
• For clients treated within the year, 50% of clients had a first appointment within three days of making contact and 75% within eight days.
• Among gamblers, PGSI scores improved by an average (median) of 13 points between earliest and last appointment in treatment
• Among clients who ended treatment during 2020/21, a majority (74%) completed their scheduled treatment. One fifth (20%) dropped out of treatment before a scheduled endpoint.