Key findings

• Integrating support into trusted local services increases engagement and reduces stigma.
• Culturally tailored approaches improve relevance and reach within diverse communities.
• Staff training and lived-experience involvement boosts confidence to address gambling harms.
• Strong local partnerships create clearer pathways into support.
• Multi-layered engagement (from awareness to direct help) reaches people at different stages of need.
• Community organisations strengthened their capability to identify, discuss and respond to gambling harms.