Key findings

• Evidence suggests that the CRF programme is supporting funded organisations in strengthening their own capacity and that of local partners to tackle gambling harms among marginalised and ethnic minority communities.
• Key challenges in community engagement include limited capacity, competition, and the time needed to tailor approaches and maintain up-to-date staff and volunteer knowledge.
• Positive outcomes include increased awareness of gambling harms and support services, greater staff and volunteer capability, more tailored support, and improved local partnerships — though sustaining these gains requires ongoing training, resources, and stakeholder backing embedded in local strategies.
• Multi-year funding, flexible requirements, and access to national training and resources have helped organisations enhance their gambling harms support.
• Delivering culturally sensitive, multilingual services and involving people with lived experience is essential to reaching underserved groups.