Evaluation of the Effectiveness of the National Gambling Support Network (NGSN)

Summary

This report presents the evaluation findings of The National Gambling Support Network (NGSN). It identifies implications and recommendations for GambleAware, the network providers, future system commissioners (the NHS) and wider system stakeholders.

Topics covered

Operational effectiveness driven by:

Shared policies  
Strong relationships between regional providers.

Economic effectiveness 

NGSN services save (£497 per person) and 
Generate an estimated 0.15 Quality Adjusted Life Years (QALYs) pp for people who gamble*
NGSN services are cost incurring at £530 pp but produce more health (0.10 QALYs per person) for affected others*

*Over a 2-year time period when compared with care without the presence of NGSN services

Clinical effectiveness facilitated by:

Provider proactivity in addressing barriers 
Allocated resource to targeted engagement initiatives, targeting awareness-raising 
Tailored services to different service-user needs
Activities based on evidence of need and tackling issues such as stigma

Key findings

This evaluation found that the NGSN system is clinically, operationally and economically effective in supporting people experiencing gambling harms.

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Evaluation of the Effectiveness of the National Gambling Support Network (NGSN)

Evaluation of the Effectiveness of the National Gambling Support Network (NGSN)