Key findings

• Stigma and a lack of understanding around gambling harms continue to be common barriers across organisations.

• Delivering inclusive and effective support requires time to foster trust within communities, prioritise language and cultural sensitivity, amplify lived experience testimonies, ensure community representation, and adopt co-designed approaches. Key challenges include stigma, fear of potential consequences when seeking support, and slow engagement processes.

• Projects are forging innovative partnerships with various agencies (for example, housing and financial support organisations) to create a more cohesive and integrated system, enhancing overall support provision and expanding outreach through social media platforms.

• The gambling harm support system should improve referral times, secure sustainable long-term funding, and fully incorporate and leverage lived experiences to better meet the needs of women and minority communities experiencing harm.