This report evaluates the Primary Care Gambling Service (PCGS) pilot in Southeast London, commissioned by GambleAware and conducted by IFF Research. It examines the service's implementation, patient experiences, and early outcomes.
Topics covered
referral pathways and patient engagement
service delivery and treatment experiences
early evidence of outcomes for patients
recommendations for future service delivery
Key findings
The PCGS was the first of its kind in the country. It shows promise in supporting people with gambling problems, though referral numbers were lower than expected. People valued the personalised approach and quick access to treatment.
Most saw improvements in gambling severity and mental health, however awareness amongst GPs remains low and some faced barriers to getting help.
