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Process and Impact Evaluation of the Multi-Operator Self-Exclusion Schemes - Baseline report (Evaluation Phase 1)

Author: Ipsos MORI Published: July 2020
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Summary

This evaluation report by Ipsos, commissioned by GambleAware, examines the effectiveness of Multi-Operator Self-Exclusion Schemes in the gambling industry.

Topics covered

  • awareness and perceptions of self-exclusion schemes
  • implementation processes for operators and staff
  • experiences and outcomes for scheme users
  • recommendations for improving the schemes

Key findings

The report found self-exclusion schemes show promise in helping people control their gambling, but awareness remains low. Staff training and technology for identifying self-excluded customers also needs improvement.
Clearer communication on how schemes work and better promotion of support services could enhance the effectiveness in reducing gambling-related harms.

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