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Remote Gambling Research - Interim report on Phase 1

Author: PricewaterhouseCoopers LLP Published: April 2016
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Summary

This interim report by Responsible Gambling Trust summarises how industry-held data and behavioural analytics could be used to identify markers of harmful gambling behaviour in remote gambling.

Topics covered

  • current views on problem gambling markers from academic literature
  • operators' approaches to monitoring and intervening with at-risk customers
  • processes used by operators to identify and manage problem gambling

Key findings

The review identified behavioural markers associated with remote gambling risk. Operator consultations found varied approaches to defining and addressing problem gambling. Common automated markers include:

- number of payment methods
- changes to self-protection tools

Operators differ in their willingness to intervene based solely on automated risk indicators.

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