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Patterns of Play - Gambling behaviour: What can bank transaction data tell us? A feasibility study (Part 2: Analysis of HSBC UK customer data)

Author: The Behavioural Insights Team Published: July 2021
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Summary

This report by the Behavioural Insights Team, commissioned by GambleAware, examines gambling behaviour amongst HSBC UK customers using bank transaction data.

Topics covered

  • characteristics and gambling behaviours of different customer segments
  • relationship between gambling deposits, income and other spending
  • changes in financial standing and credit use amongst gamblers

Key findings

High gambling deposits alone may not indicate harm - the "Very Concerning" group had high deposits but appeared able to afford them, while the "Concerning" group overspent despite lower gambling.
Combining transaction data with other measures could provide a more comprehensive view of potential gambling harms and financial impacts.

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