Research

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'Research'

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Publications

How to create safer online gambling - Bournemouth University 2022

This research, led by Bournemouth University and commissioned by GambleAware, was undertaken to review how safer gambling messages are delivered and to what extent transparency is present when operators provide information to customers.

The paper notes that previous research within the gambling industry has highlighted the use of unfair or misleading promotional techniques, such as ‘free play’ promotions and unclear pay-out rates, as well as the lack of corporate social responsibility (CSR) policies.

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Building Knowledge of Women’s Lived Experience of Gambling and Gambling Harms across Great Britain: Phase 2

GambleAware commissioned a consortium of IFF Research, the University of Bristol and GamCare’s Women’s Programme to build knowledge about why women in Britain take part in different types of gambling, the effect this has on them and their lives, and their experience of support and treatment services.

Phase 2 explored the views of women in Great Britain experiencing gambling and gambling harms using a combination of individual depth interviews and a five-day long online community, building on the literature and insights collected as part of Phase 1.

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Women’s experiences of gambling and gambling harm: A Rapid Evidence Assessment

The purpose of this Rapid Evidence Assessment (REA) was to help us understand (1) what is known about the drivers of gambling participation and gambling harms among women and (2) what good might look like in terms of support and treatment for women harmed by their own gambling or someone else’s. The REA was conducted in line with Government Social Research guidelines. We identified and screened 89 items in total, of which 14 were excluded mainly on the grounds that they did not focus on women or gendered differences in experience. The report is therefore based on 75 items, most of which are academic articles published in journals that were subject to peer review. Much of the evidence is based on international research.

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Patterns of Play - Gambling behaviour: What can bank transaction data tell us? A feasibility study (Part 2: Analysis of HSBC UK customer data)

GambleAware’s Patterns of Play programme of research is a wide-ranging endeavour to use behavioural datasets to build a more accurate picture of the varied ways in which people gamble, and the potential impact it has on them. As part of this programme, bank transaction data was identified as offering the potential for richer information about gambling behaviour and new insights into tackling gambling harms. The Behavioural Insights Team (BIT) embarked on a project to investigate the feasibility of working with banks, and their data, to those ends.

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Patterns of Play - Gambling behaviour: What can bank transaction data tell us? A feasibility study (Part 1: Analysis of Monzo customer data)

GambleAware’s Patterns of Play programme of research is a wide-ranging endeavour to use behavioural datasets to build a more accurate picture of the varied ways in which people gamble, and the potential impact it has on them. As part of this programme, bank transaction data was identified as offering the potential for richer information about gambling behaviour and new insights into tackling gambling harms. The Behavioural Insights Team (BIT) embarked on a project to investigate the feasibility of working with banks, and their data, to those ends.

Find out now

Resources

Cover of the "GambleAware Open Code Statement"

GambleAware Open Code Statement

GambleAware has adopted an open research model to ensure that the research it funds will be transparent and accessible to achieve the greatest impact while ensuring the highest confidence in commissioned work.

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Projects

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Case studies

Ben's story

"No one ever talks about losses. So, it's really hard to even know if someone's got a problem or not, because if you haven’t won for a while – you just won’t say anything...Hearing other people’s stories that are similar to mine kind of makes you think ‘Wait a minute’… you realise you’re not a million miles away from it."

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Mina's story

"I try and set myself limits to keep it under control. You can sit there and say you’re in control – but sometimes you’re not. Having a spend calculator is really helpful….it visually shows how much you’re spending. You can’t ignore it."

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Adam's story

"I never thought I had a problem. I didn't want to be seen like a gambler and addict. But they're all the things that I was...I think now knowing that I can pick up the phone to someone, or I could reach out to someone and get help straight away…it might have been easier."

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Danni's story

"At first I wouldn’t say anything because actually... it's not really my place to say, it's not my money. Then I thought I could help him, but I realise now that's not the case and I should have looked after myself first… I still sometimes have to remember to do that."

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Joanne's story

"I never talked about anything. I wish I had, just saying stuff out loud makes such a difference… I went to group meetings and the more I spoke about my story, the more open I was. And the more I was getting asked questions and getting more involved. It was that that helped me in my recovery."

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