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The National Gambling Support Network

The National Gambling Support Network

The National Gambling Support Network, formerly known as the 'National Gambling Treatment Service'. A network of organisations working together to provide free and confidential support for anyone affected by gambling.

Redesign of gambling treatment services 

We are currently redesigning the National Gambling Support Network (NGSN) to meet the growing and changing needs of those at risk of gambling harm in Great Britain.

Our recent 2021 Treatment and Support Survey found that only a small group of people are accessing treatment services in Great Britain compared to a much wider population in need of them.

Following an independent review and engagement with gambling harm providers, people with lived experience, the NHS the Local Authority partners, we now have a set of commissioning intentions. These outline how we plan to work with providers and partners over the coming years to deliver a new service delivery model.   

The new system will be comprised of:

·         a refreshed, multi-channel ‘National Gambling Helpline’

·         ten regional alliances to better integrate regional and local systems

·         increased residential treatment programmes

·         and a new system co-ordinator role to improve connections between national and regional providers.

We are currently working with stakeholders and partners on this new delivery system with Expressions Of Interest (EOI) processes underway and new contracts to be in place by early 2023. If you would like more information about the NGTS redesign please contact

Annual Treatment Statistics

April 2021 - March 2022

Annual Statistics from the National Gambling Treatment Service (Great Britain) 

Annual Statistics from the National Gambling Treatment Service (Great Britain) (Welsh translation) 

Annual Statistics infograph

April 2020 - March 2021

Annual Statistics from the National Gambling Treatment Service (Great Britain)

Annual Statistics from the National Gambling Treatment Service (Great Britain) (Welsh translation)

Annual Statistics Infographic

April 2019 - March 2020

Annual Statistics from the National Gambling Treatment Service (Great Britain) 

Annual Statistics Infographic

April 2018 - March 2019

Annual Statistics from the National Gambling Treatment Service (Great Britain)

National Gambling Support Network

Wherever someone makes contact throughout this network these providers work alongside each other through referral pathways to deliver the most appropriate package of care for individuals experiencing difficulties with gambling, and for those who are impacted by someone else’s gambling.

The National Gambling Helpline 

is operated by GamCare and offers:

  • Telephone and live chat support – it is the easiest and quickest way for most people to connect with the service(s) or support that can best help them. The Helpline is available 24 hours a day, every day of the year. It can provide brief interventions and make referrals into other treatment options across the network.
  • GamCare also offers a moderated online Forum and daily online group chatrooms to enable those affected by gambling problems to connect with others in similar situations, share their experience and support one another.

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GamCare and its partner network


  • Online treatment supported by regular contact with a therapist, which can be accessed at a time and place convenient for the client over the course of eight weeks.
  • One-to-one face-to-face, online and telephone therapeutic support and treatment for people with gambling problems as well as family and friends who are impacted by gambling.
  • Group based Gambling Recovery Courses delivered face-to-face or online for between six to eight weeks.

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Aquarius delivers the GamCare service in the West Midlands. Aquarius was established in 1977 to provide residential services for people with alcohol problems and now provide a range of treatment and support services.

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ARA (Recovery for All)

ARA delivers the GamCare service in Wales, Gloucestershire, Bristol, Newport, Bath, Cornwall and surrounding areas. ARA is a treatment and support services working to reduce the harm caused by substance misuse and gambling addiction, and the consequent damage to individuals, their families and communities.

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Beacon Counselling Trust

The Beacon Counselling Trust delivers the GamCare service in Liverpool, Wigan, the North West, Greater Manchester, Cumbria and surrounding areas. The Beacon Counselling Trust employs fully qualified therapists who have extensive experience working with a wide range of personal and work related problems.

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Breakeven delivers the GamCare service in Kent, Sussex, Essex, Cambridge, Norfolk, and Suffolk. Breakeven are experienced practitioners who are trained specialists in working with problem gambling.

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Derman provides a Turkish language service in partnership with GamCare. Derman provides a range of health-related services to Kurdish, Turkish, Turkish Cypriot and Eastern European Turkish people in Hackney.

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Krysallis delivers the GamCare service in Harrogate, Bradford, Hull, and East Yorkshire. Krysallis offer coaching, treatment and wellbeing services to individuals, groups and organisations.

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Leeds Community Gambling Service

The Leeds Community Gambling Service offers a range of support which can be provided face-to-face, online or over the phone. We can support you if you are a gambler, or if you are affected by the gambling behaviour of a family member or friend. All of our services are free of charge and completely confidential.

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NECA (North East Council on Addictions)

NECA delivers the GamCare service in the North East, as well as York, Scarborough and Whitby. Established in 1974, NECA is a registered charity promoting the prevention, recognition and treatment associated to use and misuse of substances including alcohol, drugs and gambling.

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RCA Trust (formerly The Renfrew Council on Alcohol)

The RCA Trust delivers the GamCare service in Scotland areas Paisley, Dundee, Aberdeen, Inverness and the borders. The RCA Trust (formerly The Renfrew Council on Alcohol) was established in 1977 and is one of the major community-based prevention and treatment services in Scotland.

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Primary Care Gambling Service

We work in partnership with GamCare to provide support and treatment to gamblers as well as their loved ones, through:

  • 121 treatment sessions
  • Group treatment, including a Gambling Recovery Course
  • Aftercare, including Relapse Prevention Open Support Groups
  • Peer Support, both online and in person

Services can be delivered face to face, online or over the phone.

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Betknowmore UK was established by individuals with lived experience of gambling harms, who now use that insight and knowledge to help others.

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Residential Services

Gordon Moody Association 


  • Residential Treatment Centres – two unique specialist centres, providing an intensive residential treatment programme for men with a gambling addiction.
  • Recovery Housing – specialist relapse prevention housing for those who have completed the treatment programmes requiring additional recovery support.
  • Retreat & Counselling Programme – retreat programmes for women-only-cohorts and men-only-cohorts which combine short residential stays with at-home counselling support.

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Adferiad Recovery 

Provides residential rehabilitation for men and women presenting with gambling related harms , with co-occurring complexities, alcohol and/or substance use disorder. 

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Data Reporting Framework

All treatment services funded as part of GambleAware's developing National Problem Gambling Service implement GambleAware's pioneering Data Reporting Framework (DRF). This ensures that data is compiled on the nature and outcomes of the treatment they provide to a nationally agreed standard. 

GambleAware has commissioned ViewIt UK to conduct independent collection and analysis of output and outcome data with more granular detail. Data will be validated by checks and procedures similar to those that fulfil that function for the National Drug Treatment Monitoring System on behalf of Public Health England (PHE), and the system made available to the NHS.

This data will allow GambleAware to rigorously evaluate these outcomes on the basis of robust and comparable evidence. GambleAware is actively encouraging other non-GambleAware funded problem gambling treatment services to use the DRF to help build what is anticipated to be a world-leading dataset, and to inform the development of best practice and outstanding care in Great Britain. 

The full Data Reporting Framework Guidance and Specification is available to download below.

Data Reporting Framework Specification.
Data Reporting Framework User Guidance.


Find out more about our approach to commissioning treatment and support services here.

Prevention projects

GambleAware fund a number of strategic partnerships aimed at working together with other organisations to raise awareness and to prevent gambling harms. You can find out more about our current prevention programmes here.