Skip content?
Support in Great Britain 24/7

Let’s Open Up About Gambling – Summary of key learnings & insights from a three year marketing strategy to reduce stigma

Author: Ipsos UK Published: December 2025

Summary

This synthesis report compiles key insights and learnings from GambleAware’s stigma reduction marketing campaign, summarising the strategies implemented, and impact achieved over time. It also offers recommendations to guide future behaviour change campaigns aiming to reduce gambling harm.

Topics covered

  • The challenge that needed to be solved
  • The strategic Inputs to the campaign
  • Reach and engagement metrics for the campaign
  • Impact metrics for the campaign
  • Summary of key campaign achievements
  • Recommendations for future campaigns

Key findings

  • The campaign was well targeted among key audiences, with at least 7 in 10 of the Behaviour Change Audience saying they have seen the campaign across all bursts.
  • The campaign successfully highlighted the pervasiveness of gambling harms, the importance of opening up about how gambling can make someone feel, and visiting GambleAware if worried.
  • More than 9 in 10 of the Behaviour Change Audience said they had taken action as a result of seeing the campaign. The campaign drove real-word behaviour change by increasing uptake of support and digital tools to help with gambling harms.
  • The campaign saw limited progress on affecting societal perceptions towards harms-related stigma and improving advocacy among the general population, indicating that a sustained effort is necessary to further reduce stigma across the population
  • The report recommends that harm reduction campaigns should co-create campaigns with people who have lived experience. Personal stories make the message real, build trust and connection with messages, and reduce stigma by showing that anyone can be affected.
Is this page useful?

Get free, confidential support in Great Britain whenever you need it.

However you’re feeling right now, we’re here to help.

Call or chat online to an adviser, and speak one-to-one for confidential advice, information and support.

These support services are available only to Great Britain residents.